Responsible Gaming

Gambling carries inherent financial risk. Every bet you place could result in loss. Understanding this reality is the first step toward playing responsibly.

WinWin provides players with effective control mechanisms to manage their betting behaviour. You can set limits on deposits, wagers, and losses. These tools help you enjoy gaming without jeopardising your financial stability or emotional health.

Responsible gaming means treating betting as entertainment, not income. Never wager money you cannot afford to lose. Set a budget before you start. Stick to your limits regardless of wins or losses. Take regular breaks during gaming sessions.

Your decisions shape your experience. Use our control features to maintain healthy gaming habits. This approach protects your wellbeing whilst allowing you to enjoy the entertainment value of betting.

Gambling addiction is a serious condition requiring immediate attention. Recognising warning signs early can prevent severe consequences.

• You spend more time and money on betting than you originally planned
• You feel restless or irritable when trying to reduce or stop gambling
• You chase losses by placing additional bets to recover money
• You lie to family or friends about the extent of your gambling activities
• You neglect work, studies, or family responsibilities due to betting
• You borrow money or sell possessions to fund your gambling
• You experience financial difficulties directly caused by betting losses
• You gamble to escape problems or relieve negative emotions
• You feel guilty or ashamed about your gambling behaviour
• You have made unsuccessful attempts to control or stop betting

If you recognise multiple signs in yourself or someone you know, seek help immediately. Addiction does not resolve itself without intervention.

Preventing and addressing gambling addiction requires active steps. WinWin supports you with practical recommendations to maintain healthy gaming habits.

• Set strict deposit limits before you begin any gaming session
• Use our self-exclusion tools if you feel your betting is becoming problematic
• Never gamble under the influence of alcohol or when emotionally distressed
• Track your spending and time spent on betting activities regularly
• Take frequent breaks during gaming sessions to maintain perspective
• Avoid chasing losses by placing impulsive bets to recover money
• Seek support from trusted friends or family members about your gaming habits
• Contact professional help organisations if you struggle to control your betting
• Remove saved payment methods from your account to create decision barriers
• Engage in alternative activities and hobbies to balance your lifestyle

These strategies work best when implemented consistently. Reach out for professional support if you find self-management difficult.

You are not alone. Multiple organisations in Bangladesh provide confidential support for gambling-related concerns.

• National Institute of Mental Health & Hospital (NIMH): www.nimh.gov.bd – Provides counselling and treatment services for addiction
• Bangladesh Association for Prevention of Drug Abuse: Offers guidance on behavioural addictions including gambling
• Dhaka Medical College Hospital: Psychiatric department provides addiction counselling services
• KAAN (Crisis Management Centre): 09678 120 120 – Confidential helpline for mental health support
• Gamblers Anonymous Bangladesh: Local support groups for individuals affected by gambling addiction

These organisations offer confidential assistance. Reaching out is a sign of strength, not weakness.

WinWin customer support is available to assist players experiencing difficulties with gambling addiction. Our team can guide you through available control tools and self-exclusion options.

• Live Chat: Available 24/7 through your account dashboard
• Email Support: [email protected] – Response within 24 hours
• Phone Support: Contact our dedicated helpline for immediate assistance
• Self-Exclusion Request: Submit a request directly through your account settings
• Account Limits: Modify deposit, wager, and loss limits through your profile

Our support team handles all enquiries with complete confidentiality. Do not hesitate to contact us if you need help managing your gaming activities.