WinWin Privacy Policy

WinWin collects personal information necessary for account creation, identity verification, transaction processing, and regulatory compliance. The types of data collected include:

• Full name, date of birth, and contact details
• Government-issued identification documents
• Payment method information and transaction history
• Device information, IP addresses, and browsing patterns
• Communication records and customer service interactions

The platform implements technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encrypted data transmission and storage systems
• Access controls limiting personnel who handle sensitive information
• Regular security audits and vulnerability assessments
• Secure authentication protocols for user accounts
• Monitoring systems to detect suspicious activity

Users retain the right to access their personal information, request corrections to inaccurate data, and request deletion of their account and associated information. The operator processes all requests in accordance with Bangladesh data protection regulations and relevant legal frameworks governing online gaming platforms. Users may exercise these rights by contacting customer support through official channels provided on the website.

Personal information collected through the platform serves multiple purposes that support service delivery and regulatory obligations:

Account Management and Services

• Creating and maintaining user accounts
• Processing deposits, withdrawals, and betting transactions
• Verifying user identity and age eligibility
• Providing customer support and responding to inquiries

Service Improvement and Analytics

• Analyzing user behavior to enhance platform functionality
• Developing new features and gaming options
• Conducting market research and statistical analysis
• Optimizing website performance and user experience

Marketing and Communications

• Sending promotional offers and bonus notifications
• Providing updates about platform changes and new services
• Delivering personalized content based on user preferences
• Conducting surveys to gather feedback

Compliance and Security

• Meeting anti-money laundering requirements
• Preventing fraud and unauthorized account access
• Fulfilling legal obligations under Bangladesh law
• Maintaining records for regulatory reporting

All processing activities follow lawful and transparent principles. Users receive clear communication about how their information supports these purposes, and the operator does not use personal data beyond the scope described in this policy without obtaining additional consent.

Users maintain control over their personal information and may exercise their rights through designated procedures:

Accessing Personal Information

Users can request a copy of the personal data held by the operator by submitting a written request through the customer support system. The platform provides this information within a reasonable timeframe, typically 30 days from the date of request. The provided data includes account details, transaction history, and other information processed by the platform.

Updating and Correcting Information

Users may update their personal details directly through their account settings for certain fields such as contact information and communication preferences. For modifications to sensitive information like identification documents or payment details, users must contact customer support with appropriate verification documents to ensure security and accuracy.

Deleting Personal Information

Users may request account closure and deletion of associated personal information by contacting customer support. The operator processes deletion requests in compliance with legal retention obligations, which may require maintaining certain records for regulatory purposes even after account closure. Financial transaction records and compliance documentation are retained as required by Bangladesh law and anti-money laundering regulations.

Consent to Data Processing

By creating an account and using WinWin services, users consent to security verification procedures and the processing of payment information by authorized third-party payment providers. This consent covers the sharing of necessary transaction data with financial institutions and payment processors to facilitate deposits and withdrawals. Users acknowledge that payment processing requires disclosure of relevant information to these service providers, who maintain their own security protocols and privacy standards.

The platform maintains strict age restrictions to prevent underage gambling. Services are exclusively available to individuals aged 18 years or older, in accordance with Bangladesh gambling regulations and responsible gaming standards.

The operator implements verification measures during registration, including document checks and identity validation procedures. However, the platform cannot conclusively verify the age of every user without receiving official identification documents. Users are required to provide accurate age information during account creation, and false declarations constitute a violation of the terms of service.

If the operator becomes aware that a minor has created an account or accessed services, the account will be immediately suspended and permanently closed. Upon discovery of underage access, the operator initiates procedures to:

• Terminate the account without notice
• Return any deposited funds to the source payment method
• Delete all personal information associated with the minor’s account
• Implement additional verification measures to prevent future underage access

Parents or legal guardians who discover that their child has created an account or provided personal information to the platform should contact customer support immediately. The operator responds promptly to such reports and deletes all data relating to the minor upon verification of the parental relationship and age concern. The platform cooperates with parents and guardians to ensure children’s information is removed from all systems and databases.

Personal information collected through the platform may be transferred to, stored in, and processed in countries outside Bangladesh where the operator’s partners, service providers, and technical infrastructure are located. These international transfers are necessary for:

• Payment processing through global financial networks
• Hosting services and data storage facilities
• Customer support operations and communication systems
• Gaming software providers and platform technology partners
• Anti-fraud and security monitoring services

By using the services, users consent to the transfer of their personal information to jurisdictions that may have different data protection standards than those applicable in Bangladesh. The operator ensures that all international partners and service providers maintain appropriate confidentiality measures and security protocols to protect user information.

Data protection standards vary across jurisdictions, and some countries may not provide the same level of legal protection as Bangladesh regulations require. However, the operator implements contractual safeguards with all third-party processors to ensure that personal data receives adequate protection regardless of processing location. These safeguards include:

• Data processing agreements that specify security requirements
• Confidentiality obligations binding all parties handling user information
• Technical measures such as encryption during international transmission
• Regular audits of partner compliance with privacy standards

Users acknowledge that international data transfers are an inherent aspect of operating a global online gaming platform and that continued use of services constitutes ongoing consent to such transfers under the terms described in this policy.

This disclaimer forms an integral part of the Privacy Policy and may modify the scope, application, or legal effect of specific provisions contained in this document. The disclaimer applies from the moment a user accepts this policy through any of the following actions:

• Creating an account on the platform
• Accepting terms during registration process
• Continuing to use services after policy updates
• Providing explicit consent through electronic signature or confirmation

The operator reserves the right to update, modify, or supplement this Privacy Policy to reflect changes in legal requirements, business practices, or operational needs. Users are responsible for regularly reviewing the current version of this policy, which is accessible through the website footer and account settings. Continued use of services following policy modifications constitutes acceptance of the revised terms.

In situations where specific provisions of this policy conflict with applicable laws in Bangladesh or other relevant jurisdictions, the legal requirements take precedence over the stated policy terms. The operator makes reasonable efforts to align privacy practices with all applicable regulations, but users acknowledge that legal compliance may necessitate processing activities beyond those explicitly described in this document.

This disclaimer does not limit or exclude any statutory rights that users possess under Bangladesh consumer protection laws or data protection regulations. Where local law provides stronger protections than those outlined in this policy, such legal protections remain fully enforceable regardless of policy language.

Cookies are small text files placed on a user’s device when accessing the website. These files contain information that helps the platform recognize returning visitors, maintain session continuity, and deliver personalized experiences.

The platform uses cookies for the following purposes:

Statistical Analysis

• Tracking visitor numbers and traffic patterns
• Measuring page performance and load times
• Identifying popular content and gaming options
• Generating reports for service optimization

Behavioral Analysis

• Understanding how users navigate the website
• Identifying user preferences and interests
• Analyzing engagement patterns with different features
• Detecting technical issues affecting user experience

Personalization

• Remembering language and regional preferences
• Maintaining login sessions for account security
• Customizing content based on previous activity
• Storing user settings and display preferences

Service Improvement

• Testing new features and interface designs
• Optimizing website layout for different devices
• Enhancing security through fraud detection
• Improving customer support responsiveness

Cookies stored on user devices typically remain active for one year from the date of placement. Users may manage cookie preferences through their browser settings, including options to block or delete cookies. However, disabling certain cookies may affect website functionality and limit access to specific features.

The platform uses both first-party cookies set directly by the website and third-party cookies from analytics providers and advertising partners. Third-party cookies follow the privacy policies of their respective providers, and users should review those policies for complete information about external data collection practices.

By accessing, registering for, or using any services provided by the platform, users indicate their full and unconditional acceptance of this Privacy Policy in its entirety. This acceptance constitutes a binding agreement between the user and the operator regarding the collection, processing, storage, and use of personal information.

The current version of this policy, as published on the website at the time of user access, represents the governing terms applicable to all data processing activities. In cases where previous versions of the policy exist, the most recent published version supersedes all earlier iterations and controls the relationship between users and the operator.

Users who do not agree with any provision of this Privacy Policy should discontinue use of the services immediately and refrain from providing any personal information to the platform. Continued use after becoming aware of policy terms constitutes explicit acceptance, regardless of whether the user has actively reviewed the complete document.

The operator maintains the right to update this policy at any time without prior individual notice to users. Significant changes affecting data processing practices or user rights will be communicated through prominent website notifications or direct communication to registered users. Users bear responsibility for periodically reviewing the Privacy Policy to stay informed of any modifications.

For users who created accounts before the effective date of the current policy version, continued use of services after policy updates constitutes acceptance of the revised terms. Users who disagree with policy modifications may close their accounts and request data deletion in accordance with the procedures outlined in this document.

The operator may share personal information with third parties under specific circumstances necessary for service delivery, legal compliance, or business operations. Data sharing occurs only when required and follows strict confidentiality protocols.

Legal Requirements and Dispute Resolution

Personal information may be disclosed to regulatory authorities, law enforcement agencies, or legal representatives when required by Bangladesh law or judicial orders. This includes situations involving:

• Court orders or subpoenas demanding user information
• Investigations into suspected illegal activities or fraud
• Regulatory audits and compliance verifications
• Legal disputes requiring evidence or documentation

Service Providers and Business Partners

The platform works with third-party service providers who process personal data on behalf of the operator. These parties include:

• Payment processors handling financial transactions
• Gaming software providers powering platform functionality
• Customer support systems and communication platforms
• Marketing service providers for promotional campaigns
• Security firms conducting fraud prevention and monitoring

When third-party service providers are listed on the website or identified in communications, users receive information about their role and the scope of data access they require. If service providers are not explicitly listed, users can contact customer support to learn about specific third parties involved in processing their information and the purposes for which data is shared.

By providing personal information to the platform, users consent to its disclosure to these third parties under the terms described in this policy. All third-party partners are contractually obligated to maintain confidentiality and use personal data only for the specified purposes authorized by the operator.

The operator conducts due diligence when selecting service providers and requires them to implement appropriate security measures. However, users acknowledge that third parties operate under their own privacy policies, and the operator cannot guarantee the practices of external organizations beyond contractual obligations.

The platform may contain links to external websites operated by third parties, including gaming providers, payment processors, affiliate partners, and other online services. These links are provided for user convenience and to facilitate access to related services or information.

Third-party websites maintain their own privacy policies and data handling practices, which may differ significantly from those described in this document. The operator does not control, endorse, or assume responsibility for the privacy practices, content, or security measures of any external websites accessed through links on this platform.

When users click on external links and navigate away from the website, they become subject to the privacy policies and terms of service of the destination website. Personal information provided to third-party websites is governed by those sites’ privacy practices, and the operator bears no liability for how external organizations collect, use, or protect user data.

Users should exercise caution when visiting external websites and carefully review the privacy policies of any site that requests personal information. The operator recommends:

• Reading privacy policies before providing data to external sites
• Verifying the legitimacy and security of third-party websites
• Using caution when entering sensitive information on external platforms
• Understanding that the operator’s privacy protections do not extend to linked sites

The presence of a link on the platform does not constitute an endorsement of the linked website’s privacy practices or business operations. Users access external websites at their own risk and should make informed decisions about sharing personal information with third parties.