Get Help When You Need It
WinWin customer service is available through multiple contact options: live chat, email, phone, and messaging apps like WhatsApp and Telegram. Support operates 24/7 in English and Bengali. Average response time is under 5 minutes for live chat and within 24 hours for email.
Live Chat – Instant Answers for Quick Questions
Live chat connects you to a support agent in real time. Best for urgent issues like login problems, payment status checks, or game errors.
- How to access: Click the chat icon on the bottom-right corner of the website or app.
- Operating hours: Available 24 hours a day, 7 days a week.
- Languages supported: English and Bengali.
- Response time: Most queries are answered within 2 to 5 minutes.
- Best for: Deposit issues, bonus clarifications, technical glitches, and account questions.
- Pro tip: Have your account ID ready before starting the chat for faster help.
Email Support – Detailed Help for Complex Issues
Email is the right channel for issues that need documentation or detailed explanation. Use it when you want a written record of your query and response.
- How to use: Send your question to [email protected] with your account ID and a clear description of the problem.
- Best for: KYC verification, withdrawal delays, bonus disputes, and security concerns.
- Response time: Replies are sent within 12 to 24 hours on weekdays, up to 48 hours on weekends.
- Languages supported: English and Bengali.
- Pro tip: Use a descriptive subject line like “Withdrawal Not Received – Account ID 123456” to speed up processing.
- Attach proof: Include screenshots, transaction IDs, or error messages when relevant.
Phone Support – Direct Line for Urgent Matters
Phone support connects you to a live agent by voice. It is the best option when you need immediate assistance or prefer speaking to someone directly.
- How to call: Dial the WinWin helpline number 24 7 at +880-XXXX-XXXXXX (check the contact page for the latest number).
- Operating hours: Available 24/7.
- Best for: Account lockouts, failed payments, urgent withdrawal requests, and fraud alerts.
- Wait time: Average call wait is 3 to 7 minutes during peak hours.
- Languages supported: English and Bengali.
- Pro tip: Call during off-peak hours (early morning or late evening) for faster connection.
- Have ready: Your registered mobile number, account ID, and a description of the issue.
Technical Support – Fix Game, Payment, and Login Problems
Technical support handles issues that stop you from playing or accessing your account. This team focuses on errors, bugs, and system-related troubles.
- How to reach: Email [email protected] or use the live chat option and select “Technical Issue.”
- Best for: Game freezes, payment gateway errors, app crashes, login failures, and bonus activation problems.
- Response time: Most technical issues are resolved within 24 hours. Complex cases may take 48 to 72 hours.
- Languages supported: English and Bengali.
- Pro tip: Include details like device type (Android, iOS, desktop), browser version, error codes, and screenshots.
- What to send: Full description of the problem, steps you took before the error, and your account ID.
- Follow-up: You will receive an email update once the issue is under review and when it is resolved.
VIP and Priority Support – Faster Help for High-Value Players
VIP members and high-tier players get access to priority support channels. This service offers faster response times and dedicated agents.
- Who qualifies: Players with VIP status, high monthly turnover, or loyalty program members.
- How to access: Use the VIP chat option on the website or contact your account manager directly.
- Best for: High-value withdrawals, bonus claims, exclusive promotions, and account upgrades.
- Response time: VIP queries are answered within 1 to 3 minutes on live chat and within 6 hours via email.
- Languages supported: English and Bengali.
- Pro tip: Check your VIP dashboard for your dedicated contact details and priority support number.
- Additional perks: Priority withdrawal processing, personalized assistance, and direct phone line access.
- How to qualify: Reach Silver tier or higher in the loyalty program or maintain monthly deposits above a set threshold.
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Social Media and Messaging Apps – Reach Out Where You Are
Messaging platforms offer a convenient way to get in touch without logging into the website. Use these channels for general questions or non-urgent support.